This session will explore the interplay between claims professionals, attorneys, mediators, and insureds as they navigate through disputed claims. In today’s dynamic world, the legal profession has been changing to allow law firms to include non-professional business partners. What impact does that have on the traditional mediation and settlement privileges? Additionally, in extra contractual cases, there may exist defenses that include the use of privileged communications. What effect can the disclosure of those communications have when used in a mediation setting or settlement posturing?